Refund policy

Refund & Returns Policy

Last updated: April 2026

At Sellvora Luxury, we are committed to providing a smooth and secure shopping experience for customers across the United States, Europe, and other international markets. If you are not fully satisfied with your purchase, we are here to assist you with our return and refund process.

Return Eligibility

Eligible items may be returned within 14 days of confirmed delivery.

To qualify for a return:

The item must be unused, unworn, and in its original condition
All original packaging, accessories, protective materials, and tags must be included
Proof of purchase or order confirmation may be required
The item must not show signs of misuse, alteration, or damage caused after delivery

Returns that do not meet these conditions may be refused.

How to Request a Return

To request a return, exchange, or refund, please contact our support team at:

joaopac183@gmail.com

Please include the following information:

Your order number
The item(s) you wish to return
The reason for the request
Photos if the item arrived damaged, defective, or incorrect

Our support team will review your request and provide the appropriate return instructions.

Refund Process

Once the returned item is received and inspected, approved refunds will be issued to the original payment method used during checkout.

Please allow approximately 5–10 business days for the refund to appear after approval. Processing times may vary depending on your bank, card issuer, or payment provider.

Original shipping costs are generally non-refundable unless:

An incorrect item was sent by us
The item arrived damaged or defective
A refund is required under applicable consumer protection laws

Return Shipping

Unless otherwise required by local consumer laws or due to an error on our part, customers are responsible for return shipping costs.

We strongly recommend using a tracked and insured shipping method when returning items, as Sellvora Luxury cannot guarantee receipt of returned packages without valid tracking information.

Non-Returnable Items

The following items may not be eligible for return or refund:

Personalized or custom-made products
Digital products or downloadable content
Gift cards
Final sale or clearance items clearly marked as non-returnable
Items returned in used, damaged, altered, or incomplete condition not caused by shipping transit issues

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us promptly after delivery so we can review the issue.

After verification, we may offer:

A replacement item
A full or partial refund
Store credit
Another appropriate resolution depending on the situation

For approved cases involving shipping errors or defective products, return shipping costs may be covered by us.

Exchanges

Exchanges may be available depending on product availability. If you would like to exchange an item, please contact our support team before returning the product.

Fraud Prevention & Security

To maintain a safe and secure shopping environment, Sellvora Luxury reserves the right to:

Refuse returns or refunds that do not comply with this policy
Limit or deny requests in cases of suspected abuse, fraud, chargeback misuse, or unauthorized activity
Request additional verification or documentation before approving certain claims

Policy Updates

We reserve the right to update or modify this Refund & Returns Policy at any time without prior notice. Any changes become effective immediately upon publication on this page.